Privacy Policy
Last Updated: 8 January 2026
Peptide Lab Club (“we”, “us”, or “our”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, purchase our products, or otherwise interact with our services.
By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described below.
Information We Collect
Depending on how you interact with our website and services, we may collect the following categories of personal information:
Contact Information
Full name
Email address
Telephone number
Billing address
Shipping address
Payment Information
Payment details required to complete purchases, including credit or debit card information. All payment transactions are securely processed through trusted third-party payment providers. We do not store full payment card details on our servers.
Account Information
Username and password
Account preferences and settings
Saved information associated with your account
Order and Transaction Information
Products viewed, added to cart, or purchased
Purchase history
Order fulfilment and shipping information
Communications
Information you provide when contacting us, including customer support enquiries, feedback, reviews, and other correspondence.
Device and Usage Information
We may automatically collect technical information including:
IP address
Browser type and device information
Operating system
Pages visited
Website interactions and usage patterns
Cookies and similar tracking technologies
How We Use Your Information
We use your personal information to operate, maintain, and improve our services, including:
Order Processing and Fulfilment
Processing payments
Shipping orders
Providing order confirmations and tracking updates
Managing returns and customer enquiries
Website and Service Improvements
Analysing website performance and user behaviour
Enhancing website functionality and user experience
Personalising content and recommendations
Customer Communication
Responding to enquiries and support requests
Providing service-related updates
Sending important account or order notifications
Marketing Communications
With your consent, we may send promotional emails, product updates, and special offers. You may unsubscribe from marketing communications at any time using the unsubscribe link provided in our emails.
Security and Fraud Prevention
Detecting suspicious activity
Preventing fraud and unauthorised transactions
Protecting the security of our website and customers
Legal and Regulatory Compliance
Meeting legal obligations
Responding to lawful requests from authorities
Enforcing our terms, policies, and contractual rights
Sharing Your Information
We may share your personal information with trusted third parties where necessary to operate our business and provide our services.
These may include:
Service Providers
Third-party companies that assist with:
Payment processing
Order fulfilment and shipping
Website hosting and maintenance
Data analytics
Customer support services
Legal and Regulatory Authorities
Where required by law, court order, or regulatory obligation, we may disclose personal information to relevant authorities.
Business Transactions
In the event of a merger, acquisition, restructuring, financing transaction, or sale of assets, your information may be transferred as part of the business transaction.
We do not sell, rent, or trade your personal information to third parties.
International Data Transfers
As a New Zealand-based business, we may transfer and process personal information in countries outside your country of residence. Where international transfers occur, we take reasonable steps to ensure appropriate safeguards are in place to protect your information and maintain compliance with applicable privacy laws.
Data Retention
We retain personal information only for as long as reasonably necessary to:
Provide our products and services
Maintain business records
Comply with legal and regulatory obligations
Resolve disputes
Enforce our agreements and policies
When information is no longer required, it will be securely deleted or anonymised where practicable.
Your Privacy Rights
Depending on your location and applicable laws, you may have the right to:
Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information
Object to or restrict certain processing activities
Withdraw consent for marketing communications
Request a copy of your personal information
To exercise any of these rights, please contact us using the details provided below.
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve functionality, analyse website traffic, and enhance your browsing experience.
You may modify your browser settings to refuse cookies; however, some website features may not function correctly as a result.
Children’s Privacy
Our products and services are intended solely for individuals aged 18 years or older. We do not knowingly collect personal information from children or minors. If we become aware that personal information has been collected from a minor, we will take reasonable steps to remove such information.
Data Security
We implement appropriate technical, administrative, and organisational measures to safeguard personal information against unauthorised access, disclosure, alteration, or destruction.
While we strive to protect your information, no internet transmission or electronic storage method can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or operational needs.
Any updates will be published on this page together with a revised “Last Updated” date. Continued use of our website following any changes constitutes acceptance of the updated Privacy Policy.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Peptide Lab Club
Email: hello@peptidesclub.co.nz
Website: https://peptidesclub.co.nz/
