Last Updated: 8 January 2026
At Peptide Lab Club, we are committed to providing reliable order fulfilment, discreet shipping, and responsive customer support. Please review the following Shipping & Returns Policy before placing an order.
Order Processing
Orders are typically processed and dispatched within 1–2 business days after payment has been successfully received and verified.
Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Methods
We offer domestic and international shipping options, subject to local regulations and delivery availability.
Shipping times may vary depending on destination, courier services, customs processing, weather conditions, and other factors beyond our control.
Discreet Packaging
All orders are shipped in plain, unbranded packaging with no external indication of the contents. We take privacy seriously and strive to ensure every shipment is handled professionally and discreetly.
Tracking Information
Once your order has been dispatched, tracking details will be sent to the email address provided at checkout, allowing you to monitor the progress of your shipment.
Customs, Duties, and Import Regulations
Customers are responsible for understanding and complying with all applicable import laws, regulations, taxes, duties, and customs requirements in their jurisdiction.
Peptide Lab Club is not responsible for delays, seizures, refusals, or additional charges resulting from customs inspections or local regulatory restrictions.
Delivery Delays
While we make every effort to ensure timely delivery, we cannot guarantee specific delivery dates. Delivery times are estimates only and may be affected by circumstances beyond our control.
Research Products
Due to the specialised and sensitive nature of our products, we are unable to accept returns or exchanges once an order has been shipped.
This policy helps maintain product integrity, quality assurance, and compliance with research-use requirements.
Damaged, Incorrect, or Missing Items
If your order arrives damaged, contains incorrect items, or is incomplete, please contact us within 48 hours of delivery at hello@peptidesclub.co.nz.
To assist with your claim, please provide:
Your order number
A description of the issue
Clear photographs of the package and products received (if applicable)
We will review the matter and, where appropriate, arrange a replacement, store credit, or other suitable resolution.
Lost Shipments
If your tracking information indicates a delivery issue or your package has not arrived within a reasonable timeframe, please contact us and we will work with the courier to investigate.
We are not responsible for orders that are delayed due to incorrect shipping information supplied by the customer.
Order Cancellations
Orders may only be cancelled prior to dispatch. Once an order has been processed and shipped, cancellation requests cannot be accepted.
Research Use Notice
All products sold by Peptide Lab Club are intended strictly for laboratory research purposes only. Products are not approved for human consumption, veterinary use, therapeutic treatment, diagnosis, or any clinical application.
Customers are solely responsible for ensuring compliance with all applicable laws and regulations within their jurisdiction.
Contact Us
If you have any questions regarding shipping, returns, or your order, please contact us:
Peptide Lab Club
Email: hello@peptidesclub.co.nz
Website: https://peptidesclub.co.nz/
