Last Updated: 8 January 2026
At Peptide Lab Club, we are committed to providing high-quality research materials and exceptional customer service. Due to the specialised nature of our products, please review the following Refund Policy carefully before placing an order.
Eligibility for Refunds
Products supplied by Peptide Lab Club are intended exclusively for laboratory research purposes. To maintain product integrity, safety, and quality assurance standards, we generally do not accept returns or offer refunds once an order has been dispatched.
Refunds may only be considered under the following circumstances:
The incorrect product was received.
The order arrived damaged during transit.
The order was incomplete or contained missing items.
A duplicate payment was made due to a processing error.
The order was cancelled before dispatch.
Damaged, Incorrect, or Missing Orders
If you receive a damaged, incorrect, or incomplete order, you must notify us within 48 hours of delivery by emailing hello@peptidesclub.co.nz.
To assist with the review of your claim, please provide:
Your order number;
A description of the issue;
Clear photographs of the package and products received (where applicable).
Once reviewed, we may offer a replacement product, store credit, or refund at our discretion.
Order Cancellations
Orders may be cancelled and refunded only if they have not yet been processed or dispatched.
Once an order has been shipped, it cannot be cancelled and is no longer eligible for a refund.
Non-Refundable Circumstances
Refunds will not be issued for:
Change of mind purchases;
Incorrect product selection by the customer;
Orders delayed due to courier services, customs processing, or circumstances beyond our control;
Products that have been opened, used, mishandled, or improperly stored;
Failure to comply with local import regulations or legal requirements.
Refund Processing
Approved refunds will be issued using the original payment method whenever possible.
Please allow 5–10 business days for the refund to be processed and reflected by your financial institution after approval.
Processing times may vary depending on your bank, payment provider, or card issuer.
Chargebacks
If you experience an issue with your order, we encourage you to contact us directly before initiating a chargeback or payment dispute. We are committed to resolving concerns promptly and fairly.
Fraudulent or unjustified chargebacks may result in account restrictions and additional investigation.
Research Use Disclaimer
All products sold by Peptide Lab Club are intended strictly for laboratory research purposes only. Products are not approved for human consumption, veterinary use, therapeutic treatment, diagnosis, or any clinical application.
Customers are solely responsible for ensuring compliance with all applicable laws and regulations within their jurisdiction.
Contact Us
If you have any questions regarding this Refund Policy or wish to request assistance with an order, please contact us:
Peptide Lab Club
Email: hello@peptidesclub.co.nz
Website: https://peptidesclub.co.nz/
